About Christian Piana
Multi-cultural IT professional with 15+ years experience across several industries and countries. Proven track record in leading and motivating teams, I'm pragmatic, ambitious, and a customer-driven person always looking to tackle complex tasks, be challenged and seek to learn more.
Core Values & Approach
The principles that guide every client engagement, ensuring transparent collaboration and measurable business outcomes.
Results-Driven Excellence
I don't just recommend solutions—I implement them to deliver quantifiable improvements. Every project is measured by tangible outcomes: reduced costs, improved efficiency, and enhanced performance.
Customer-Centric Approach
Understanding unique client needs is paramount. I tailor solutions for maximum benefit, ensuring every implementation aligns with business objectives and drives genuine value.
Global Perspective
15+ years across four countries brings unique insights into diverse business cultures, regulatory environments, and technological challenges. This international experience enhances solution adaptability.
Pragmatic Problem-Solving
I focus on practical, implementable solutions that generate real value. Complex challenges require straightforward approaches that teams can adopt and sustain long-term.
Education & Certifications
Continuous learning and professional development to stay at the forefront of technology trends and best practices.
B.Sc (Hons) International Management & Modern Language (German)
University of Bath
International Baccalaureate (IB) – Bilingual Diploma
Vienna International School
ServiceNow Certified System Administrator
ServiceNow
UiPath Level 1 Robotic Process Automation
Udemy
Microsoft Course 10982C: Supporting and Troubleshooting Windows 10
Microsoft
RPA, AI, and Cognitive Tech for Leaders
LinkedIn Learning
TEFL Certificate i-to-i Teach English Abroad
i-to-i TEFL
The Chinese Proficiency Test (HSK Certificate – Level 2)
Nanjing University
My Professional Journey
From technology and logistics to education and entrepreneurship in China, then leading IT service management at major German enterprises, building expertise in workplace solutions, collaboration technologies, and process optimization.
Senior IT Service Manager & Consultant
Leading enterprise service delivery at Allianz while establishing independent consultancy focused on IT service management and digital transformation, including successful projects like Anker Advisors transformation.
Key Achievements
- Monitor enterprise service delivery at Allianz Reinsurance
- Founded CMMX IT Services & Solutions consultancy
- Delivered successful Anker Advisors transformation project
Solution Architect & Technical Trainer
Advanced to specialized roles in digital transformation consulting and technical training, delivering ServiceNow solutions and training content across multiple products to diverse international audiences.
Key Achievements
- Led ServiceNow digital transformation implementations
- Delivered technical training across multiple ServiceNow products
- Managed international client projects and solutions
IT Manager to Senior IT Process Manager
Progressed through multiple IT leadership roles, specializing in ServiceNow ITSM implementations, achieving significant performance improvements, and delivering substantial cost savings. Outstanding Employee Sky Awards Winner 2017.
Key Achievements
- Outstanding Employee Sky Awards Winner 2017
- Achieved 60% task fulfillment increase and 50% SLA reduction
- Delivered €70k annual savings through process optimization
Senior Foreign Teacher & CEO
Developed curriculum and training programs while building entrepreneurial experience. Founded and grew Nanking Nation to over 3,000 members, leading a team of 14 people.
Key Achievements
- Developed comprehensive curriculum for foreign language education
- Founded and grew Nanking Nation to 3,000+ members
- Built and led international team of 14 people
Account Executive & Strategic Analyst
Started my international career in technology and logistics, developing business analysis and strategic planning skills across different industries and cultures.
Key Achievements
- Account management for Hewlett-Packard PSG services
- Strategic analysis of import/export operations for MSC
- Business development across technology and logistics sectors
Why Partner with CMMX?
15+ years of proven international experience delivering transformational IT solutions that drive measurable business outcomes and operational excellence for businesses of all sizes, from startups to enterprises.
Proven Results
60% operational improvements, €70k+ annual savings, 99.8% project success rate
Global Expertise
Multi-cultural experience across Argentina, Germany, UK, and China
End-to-End Delivery
From strategic planning to implementation and ongoing support